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FAQs

PRODUCT INFORMATION

How does this whole process work?

Mamalou Bakeshop is a single owner operated business. What that means is that everything is done by me, Lauren. It's a small batch bakery, which means that we don't bake cookies that people aren't intending to eat. I mean, I eat cookies all the time and could probably eat an inventory if I kept one, but that's besides the point. What I mean to say, is that I don't like to waste anything. I don't want to bake cookies before I know who is going to get them. If you are that someone, awesome. If you want your loved one to be that super lucky someone, that's cool too. You place an order. The next morning I wake up and bake, package, and ship said order. A few days later that order arrives directly on the recipient's doorstep and the cookie indulgence party begins. I do it this way for a lot of reasons including my love for baking and the cozy, loving feeling a homemade cookie makes in every person's belly, my passion for proving that a business can be environmentally sustainable, ethically driven and create high quality products and experiences.

How long will the cookies last?

All Mamalou Bakeshop Cookies are baked fresh without any added preservatives. They will be fresh upon arrival. If you haven't eaten all of your cookies within 3 days of receiving them (which, in our experience rarely happens) we suggest you freeze them to enjoy on a later date. Frozen cookies can be thawed at room temperate (takes about an hour), in the fridge (overnight), in the toaster oven (300 F for about 5 minutes), on or in the microwave (at 30 second intervals). 

Are Mamalou Bakeshop Cookies individually wrapped?

Yes! Our cookies are wrapped and heat sealed in packaging made from a plant based material.

DELIVERY

When will the cookies arrive?

 

We ship cookies on Mondays, Tuesdays, and Wednesday (and very rarely Thursdays) to make sure that they arrive super duper fresh and delicious. No one wants cookies that have been sitting in a mailing warehouse. So, any cookie orders placed Thursday-Sunday will be baked and shipped the following Monday. If you order on Monday, we (really, just me, Lauren) will bake and ship them on Tuesday and you can expect them on Thursday or Friday.

 

Where do you ship?

We currently ship everywhere within the United States.

Do you accept returns?

Mamalou Bakeshop, LLC produces perishable goods and so all sales are final. We do not accept returns, offer exchanges, and/or grant refunds on any goods sold unless the issue for return, exchange, and/or refund is the result of an error in our production or packaging of the goods. Read more on our refund policy page here.

What mailing service do you use?

USPS Priority and UPS

PACKAGING

Is your packaging recyclable?

We do our best at Mamalou Bakeshop to remain as environmentally friendly and sustainable as we can. All of our packaging is either recycled, recyclable, compostable or made from plant based materials. Feel free to read details about each packaging element and how to dispose of it below.

Box: The box is made in the United States from corrugated cardboard and can be placed in the recycle bin. Please remove the shipment sticker before placing the box in your recycling bin.

Crinkle Paper: The crinkle paper is made in the United States and is recyclable. Please double check with your recycling center before putting it in that bin. 

Individual Wrapping for Cookies: The bags used to wrapped the cookies are made in the United States and are derived from plant based material that is compostable under industrial conditions. Some municipalities with compost bins will allow these bags to be placed in them. Otherwise, place them in the trash bin knowing they will decompose in the landfill. 

Printer Paper: The paper is made from recycled paper and can be recycled once again.

Packaging Tape: Please remove this from the cardboard box and place in your trash bin.