PRODUCT INFORMATION

How does this whole process work?

Mamalou Bakeshop is a single owner operated business. What that means is that everything is done by me, Lauren. It's also a small batch bakery. That means I don't bake anything that people aren't intending to eat. I eat cookies all the time and could probably eat an inventory if I kept one, but that's besides the point. What I mean to say, is that I don't like to waste anything. I don't want to bake anything before I know who is going to get them. If you are that someone, awesome. If you want your loved one to be that super lucky someone, that's cool too.

For Local Deliveries (Corvallis, OR), if you place an order before 11am on Monday-Friday and it's not the summer time, I'll bake and delivery your order the same day. You will select an available delivery date from a drop down menu during your purchase. 

For Mail Orders (Across the U.S.A.), the morning AFTER you place your order, I wake up and bake, package, and ship your order. A few days later that order arrives directly on the recipient's doorstep and the cookie indulgence party begins.

I operate my business this way for a lot of reasons including, but not limited to, my love for baking and the cozy, loving feeling a homemade baked good makes in every person's belly, and my passion for proving that a business can be environmentally sustainable, ethically driven and create high quality products and experiences.

How long will the cookies last?

All Mamalou Bakeshop Cookies are baked fresh without any added preservatives. They will be fresh upon arrival. If you haven't eaten all of your cookies within 3 days of receiving them (which, in our experience rarely happens) we suggest you freeze them to enjoy on a later date. Frozen cookies can be thawed at room temperate (takes about an hour), in the fridge (overnight), in the toaster oven (300 F for about 5 minutes), on or in the microwave (at 30 second intervals). 

Are Mamalou Bakeshop Cookies individually wrapped?

Yes! All MAILED cookies are wrapped and heat sealed in packaging made from a plant based material.

Can I place an order for a large event or party?

I would love to bake a bulk order for your upcoming event! Please provide as many details as you can through my contact button or email me here (lauren@mamaloubakeshop.com) and I'll get back to you with my availability and a quote. 

Do you offer custom orders?

Yes! My custom orders start at $100.00 Give me as many details as you can (Size, flavors, decorations, writing, delivery date) via the contact button or email me here (lauren@mamaloubakeshop.com) and I will get you a quote as soon as possible. There's usually a good deal of planning and preperation required for custom orders, so please reach out at least 2 weeks before your delivery date. 

DELIVERY

When will the cookies arrive?

 For MAIL ORDERS, expect your shipment to be mailed between Monday-Wednesday (or on the super rare occassion, Thursday).

For LOCAL DELIVERIES (Corvallis, OR), deliveries are made Monday-Friday. You can expect same day delivery of cookies if your purchase was made before 11am. If not, your cookies will be delivered the next business day. Cupcakes and Pastries are delivered Monday, Wednesday, and Friday and your delivery date is selected during the purchase process.

For CUSTOM ORDERS, expect your delivery on the date indicated in your invoice.

All orders will receive delivery and shipping confirmation emails.

Where do you ship?

I currently ship everywhere within the United States.

How much does shipping cost?

Shipping is free. YAY!

Do you accept returns?

Mamalou Bakeshop, LLC produces perishable goods and so all sales are final. We do not accept returns, offer exchanges, and/or grant refunds on any goods sold unless the issue for return, exchange, and/or refund is the result of an error in our production or packaging of the goods. Read more on our refund policy page here.

What mailing services do you use?

USPS Priority and UPS

PACKAGING

Is your packaging recyclable?

I do my best to remain as environmentally friendly and sustainable as I can. All of the packaging I use is either recycled, recyclable, compostable or made from plant based materials. Feel free to read details about each packaging element and how to dispose of it below.

Shipping Box: The box is made in the United States from corrugated cardboard and can be placed in the recycle bin. Please remove the shipment sticker before placing the box in your recycling bin.

Crinkle Paper: The crinkle paper is made in the United States and is recyclable. Please double check with your recycling center before putting it in that bin. 

Individual Wrapping for Cookies: The bags used to wrapped the cookies are made in the United States and are derived from plant based material that is compostable under industrial conditions. Some municipalities with compost bins will allow these bags to be placed in them. Otherwise, place them in the trash bin knowing they will decompose in the landfill. 

Printer Paper: The paper is made from recycled paper and can be recycled once again.

Packaging Tape: Please remove this from the cardboard box and place in your trash bin.