FAQs

PRODUCT INFORMATION

How does this whole process work?

Let me break it down for you. My goal is to get cookies to the address of your choice as fresh as possible. So, for starters, I don't prepare anything until an order is placed. Secondly, I don't bake orders unless it's a day I can ship them where they will arrive without sitting in a warehouse. That means, for the most part, orders ship on Mondays, Tuesdays, and Wednesdays. 

How long will the cookies last?

All Mamalou Bakeshop Cookies are baked fresh without any added preservatives. They will be fresh upon arrival. If you haven't eaten all of your cookies within 3 days of receiving them (which, in our experience rarely happens) we suggest you freeze them to enjoy on a later date. Frozen cookies can be thawed at room temperate (takes about an hour), in the fridge (overnight), in the toaster oven (300 F for about 5 minutes), on or in the microwave (at 30 second intervals). 

Are Mamalou Bakeshop Cookies individually wrapped?

Yes! Our cookies are wrapped and heat sealed in packaging made from a plant based material.

DELIVERY

When will the cookies arrive?

Mamalou Bakeshop Cookies is a made to order service. That means that cookies are not baked until they are ordered. Baking and shipping is generally done Monday, Tuesday, and Wednesday as those are the best days to ship so that cookies don't sit around in a mailing warehouse.

Here's a mailing map to give you a general sense of how long this whole waiting game takes. Trust me, it's worth it. 

mailing map for mamalou bakeshop cookies

That black arrow is me! That's where I'll be baking and shipping my awesome fresh baked cookies. I hope this map gives you a sense of how long it will take for that box of cookie love to arrive at the designated doorstep. 

Zone 1-3: Delivery in 1-2 business days after shipping

Zone 4-7: Delivery in 2-3 business days after shipping

Zone 8: Delivery in 3-4 business days after shipping

Zone 9 (US Territories): Delivery in 4 business days after shipping

Remember, I don't have cookies ready to ship. No one wants a pre-baked, sitting on the shelf cookie, right? I thought so. 

Where do you ship?

We currently ship everywhere within the United States.

Do you accept returns?

Mamalou Bakeshop, LLC produces perishable goods and so all sales are final. We do not accept returns, offer exchanges, and/or grant refunds on any goods sold unless the issue for return, exchange, and/or refund is the result of an error in our production or packaging of the goods. Read more on our refund policy page here.

What mailing service do you use?

USPS Priority

PACKAGING

Is your packaging recyclable?

We do our best at Mamalou Bakeshop to remain as environmentally friendly and sustainable as we can. All of our packaging is either recycled, recyclable, compostable or made from plant based materials. Feel free to read details about each packaging element and how to dispose of it below.

Box: The box is made in the United States from corrugated cardboard and can be placed in the recycle bin. Please remove the shipment sticker before placing the box in your recycling bin.

Crinkle Paper: The crinkle paper is made in the United States and is recyclable. Please double check with your recycling center before putting it in that bin. 

Individual Wrapping for Cookies: The bags used to wrapped the cookies are made in the United States and are derived from plant based material that is compostable under industrial conditions. Some municipalities with compost bins will allow these bags to be placed in them. Otherwise, place them in the trash bin knowing they will decompose in the landfill. 

Printer Paper: The paper is made from recycled paper and can be recycled once again.

Packaging Tape: Please remove this from the cardboard box and place in your trash bin.